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At
canadianwoodworker.com, we want you to enjoy your shopping experience
to the fullest! Please click on the links above to find detailed
information about our policies and services.
Our
Delivery Policy
We work with North America's leading delivery providers to give you fast and reliable
service. Just indicate the delivery address when you check out and we'll send
you an e-mail to confirm the receipt of your order, inventory status, expected
delivery date, and shipping costs. For your protection, we require a signature
at the time of delivery. On large truck shipments the courier will notify you
by telephone how to obtain your order. You may need to make special arrangements
for a tailgate truck delivery or fork lift, boom truck etc., depending on the
size of shipment and the access to your shop. These types of delivery will always
have extra costs so make sure you confirm this with the courier service prior
to delivery arrangements. If delivery service is not available to your door you
may need to make other arrangements to pick up your order at the courier warehouse
closest to your shipping address. For small parcels, a notification of delivery
will be left for you, if you are not in at the time of delivery.
Delivery of large items to customers in certain remote locations may not be possible.
In these instances, a customer service representative will contact you to discuss
the handling of your order.
Delivery Costs
Your delivery cost will be based on the size, weight, destination and speed of
delivery service. Delivery charges are itemized on your Sales Receipt. The shipping
charges that we charge to you are to your closest courier warehouse only, and
would include a normal truck delivery to you if your location is close enough
to the couriers warehouse and you have the proper loading facilities. All other
special delivery arrangements will be charged extra. If you return an item from
your online order to Canadian Woodworker store, the item must be a pre-paid delivery
and in original packaging and condition! If you prefer to use your own delivery
service instead of our courier rates please advise us prior to processing your
order.
How to Track
Your Order
Before we ship your order, we assign a "Tracking Number" to the shipment.
The tracking number, the name of the delivery service provider, and their phone
number appear on the Shipment Confirmation which we e-mail to you at time of shipping.
You may also be able to track the shipment yourself on the delivery service provider's
web site. In this instance we will also provide the web site information. To see
at what stage your order is at, just click on the Your Order icon for an update.
If you have any questions just call our Customer Service toll-free at (1-800-665-2244)
or send an email to feedback@canadianwoodworker.com, and we'll do our best to
help.
If, for some reason, we are unable to ship your complete order, we'll contact
you to find out how you wish to proceed.
Order Cancellation
Please call Customer Service toll-free at (1-800-665-2244) or send an email to
feedback@canadianwoodworker.com to check the status of your order. If your order
has been shipped, we cannot cancel it. If you have ordered custom machinery or
machinery that is being manufactured just for you, we cannot cancel your order
or payment once your order has been processed into our system
Orders may be
purchased using Visa or MasterCard.
For increased online security and protection, all credit card information will
be transmitted using Secure Socket Layer (SSL) via a secure server. Please refer
to our Privacy and Security Policy for complete details.
It is necessary for you to correctly enter your credit card number and address
that appears on your credit card statement. It will be necessary for you to enter
this information for each purchase. Please ensure that this information is accurate.
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Payment
Options
Orders may be placed
using Visa or MasterCard only. If you wish to send a check or money order, we
will accept this, but we must allow two weeks for it to clear the banking system,
before we will ship your order. If for some reason there is a delay in shipping
your order ( temporary lack of stock, etc.) you will be immediately notified.
Your credit card payment will not be processed until the shipment is ready to
be shipped to you.
In some circumstances where an order is placed by you for equipment to be customized
to your requirements, or is being manufactured just for you, a deposit, or payment
in full, may be required prior to manufacturing. You will be notified of this
prior to us processing payment.
For increased online security and protection, all credit card information will
be transmitted using Secure Socket Layer (SSL) via a secure server. Please refer
to our Privacy and Security Policy for complete details.
It is necessary for you to correctly enter your credit card number and address
that appears on your credit card statement. It will be necessary for you to enter
this information for each purchase. Please ensure that this information is accurate.
Pricing
All prices quoted on the product pages of canadianwoodworker.com do not include
shipping charges or taxes.
On our USA site, all prices quoted are stated in U.S. dollars and include all
duties, customs charges and brokerage. We do not charge any government or state
taxes in the U.S. and cannot collect them from you. If you wish to forward these
taxes directly to your government agency you are most welcome to do so.
On our Canada site all prices are quoted in Canadian funds. The 7% GST is the
only tax we will charge to most of our Canadian customers accept for Manitoba
and the Maritimes. Manitoba customers will also be charged the 7% PST and customers
from the Maritimes will be charged the 15% HST instead of the 7% GST where applicable.
Our School Of Woodworking classes are all in Canadian funds.
Backorders
It is inevitable that sometimes we will run into backorder situations do to manufacturer
schedules, shipment delays, and product demands. If this occurs you will be notified
immediately of the situation for you to make a decision on the status of your
order. No payments to us will be processed until the shipment is ready to be shipped
to you. Only in some circumstances where an order is placed by you for equipment
to be customized to your requirements, or is being manufactured just for you,
a deposit or payment in full may be required, prior to manufacturing. You will
be notified of this prior to us processing payment.
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Returns
and Exchanges
Returns and exchanges of new, unused products may be processed at Canadian Woodworker.
Simply return the product, in its original condition and packaging; with the official
sales receipt you received with your purchase. The shipment must be made via pre-paid
freight! You must notify us of your intent to return the product, prior to shipping,
so we can give you a Return Authorization Number to put with the shipment. We
will also need to know the shipping method you have chosen and the approximate
arrival date. Upon receipt and inspection of your shipment we will immediately
credit you by whichever means you originally paid for the goods. (If you paid
by visa we will credit your visa account, etc.)
If the product you order online arrives broken or damaged, please immediately
e-mail feedback@canadianwoodworker.com
or call the Canadian Woodworker store at 1-800-665-2244 for us to make an insurance
claim and make arrangements for repair or replacement.
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Warranties
If the product is defective, the manufacturer's warranty applies. Most of our
manufacturers offer a one or two year warranty on their products. You can check
the warranty details of any online product by looking in the product description
located on the display page of each of the on-line products.
We stand behind what we sell. If you need to make a claim on the manufacturer's
warranty, please e-mail feedback@canadianwoodworker.com
or call 1-800-665-2244 and we will make arrangements with the closest warranty
depot to rectify the problem with the item.
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Maintaining
your Privacy and Security
Canadian Woodworker knows that you are concerned about the privacy and security
of your personal information. Information such as your address is needed to purchase
or register on canadianwoodworker.com. To provide you with a safe, and secure
shopping experience, we use the highest level of security available. Internet
Explorer 4.0 or higher or Netscape Communicator 4.0 or higher supports this level
of security
What does Canadian
Woodworker use your Personal Information for?
Information collected by Canadian Woodworker used to:
· allow you to order products and services and participate in special promotions;
· verify credit card and payment information;
· improve the site by observing the pages and products that are most popular;
and
· personalize the delivery of information and recommend products and services
to you.
Your personal information may also be used to create statistics about canadianwoodworker.com
that we use to measure our performance. These statistics do not contain any information
that could identify you personally.
Canadian Woodworker
does not sell your personal information to any organization, for any purpose.
Does
Canadian Woodworker use "Cookies"?
Your web browser places cookie files on your computer's hard drive.
Canadianwoodworker.com uses cookies to remember information you
gave us so you don't have to reenter it each time you visit canadianwoodworker.com.
Cookies also help us to understand which areas are popular by showing
us how shoppers use canadianwoodworker.com. This allows us to continually
improve canadianwoodworker.com.
Your Personal Information is Secure
Canadian Woodworker believes that securing your personal information
is a very important part of our job. That means that your password,
credit card information and personal information are always secure
with us.
For instance, when you visit canadianwoodworker.com and provide
personal information or place an order, it's done through a secure
server, which encrypts (or codes) all information you provide before
sending it to canadianwoodworker.com 's own server. Only when it
reaches canadianwoodworker.com 's servers is your information decrypted
(or decoded).
Changes to this Privacy Policy
All changes will be posted on canadianwoodworker.com promptly to
inform visitors of what information is collected, how it is used,
and under what circumstances it may be disclosed.
Do you have any questions or comments?
Canadian Woodworker welcomes your feedback regarding canadianwoodworker.com.
If you have any comments or suggestions, please contact us by email
at info@canadianwoodworker.com, or by phone at 1-800-665-2244.
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